Zackery
4 months ago
One word: UNPROFESSIONAL!
Had the supreme misfortune of having them do the repairs and "service" of my laptop, they misplaced it or forgot about it for like a month (I checked the activity log, with staff from the store I was in business with for said service) and refused to even respond to when I (through the store) messaged them, requesting an update on the case. When I finally after about 1,5-2 MONTHS get my laptop back, I'm informed that they had to replace the motherboard – OK, good. problem fixed right? WRONG! as I start using it again I notice that my mouse pad isn't working properly anymore, after lengthy communication and support with the manufacturer we concluded that the most likely cause is that; when they replaced the motherboard, they neglected to properly reattach the internal cables connecting the motherboard to the mousepad. I am now sending it to the manufacturer's own workshop.. In Germany.
Had the supreme misfortune of having them do the repairs and "service" of my laptop, they misplaced it or forgot about it for like a month (I checked the activity log, with staff from the store I was in business with for said service) and refused to even respond to when I (through the store) messaged them, requesting an update on the case. When I finally after about 1,5-2 MONTHS get my laptop back, I'm informed that they had to replace the motherboard – OK, good. problem fixed right? WRONG! as I start using it again I notice that my mouse pad isn't working properly anymore, after lengthy communication and support with the manufacturer we concluded that the most likely cause is that; when they replaced the motherboard, they neglected to properly reattach the internal cables connecting the motherboard to the mousepad. I am now sending it to the manufacturer's own workshop.. In Germany.
