Website & Phone:
Two weeks later the card arrives (can't believe it takes so long) and then it gets blocked. Called to see what the issue was, it was that because it is a new card then I need to wait or a pincode.
I have been waiting for THREE MONTHS.
I can't access my money, my app, nothing.
Finally two weeks ago I was connected to a manager and she offered to get a pincode sent to her branch to be picked up since it won't come to me.
Two weeks ago and the pincode is not there yet.
She will let me know when it comes, meanwhile I can't even buy milk because my account is blocked.
I'm considering looking for legal advice.
I was left for several months with no access or visibility to my account. Incorrect text messages wasted my time, written and verbal instructions were ignored.
I have had to change banks. A process ING has completely messed up also. They ignored written instructions to pay and close the credit card account before closing the current account, and provided no instructions as to pay the credit card balance – that mess is still on-going. Meanwhile the credit card balance increases (for no reason I can see) plus the interest. Run from this bank as fast as you can.
Plus today they closed all of my accounts for no reason. Article 59 my s!
Queste 5 stelle sono per aver ben rappresentato ING e dato un buon esempio di customer care.
Overall also very poor customer service. They can print your transactions for you, but if you ask about anything more complicated, they will call somewhere else, then say that someone not available and suggest to come another day.
Overall the worst and the most annoying banking experience I had so far (and I had bank accounts in Russia, UK, Germany and Belgium).
ING Groep NV
P.O. Box 1800 loc. code CT
Amsterdam, 1000 BV
Email: [email protected]
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