Website & Phone:
My girlfriend tried to open an account and emailed all the documents they asked for, send hard copies when asked, emailed them again when asked and when asked to email them again she gave up.
their loss she is a very high earner, but their loss.
When I finally managed to open the account I couldn't access to my personal space because my ID wasn't active: finding help was HELL! I wrote on the ING webcaf茅 which is just a smart way for the bank to avoid to spend money for a real help service: I found some nice users that tried to help but no real help from ING. I called the customer service several time and nobody knew what to do. One of the person I talked with told me that I was going to receive a letter with instructions about what to do in the next days but I didn't. Finally some moderator from the forum shows up, I send them the information and the day after I received an email telling me that they weren't able to open my bank account (without saying why). I LOST MORE THAN FOUR MONTHS! I don't care about that specific bank, I just needed a bank account: if they had said before I would have been able to open my account somewhere else. Plus, they closed my previous bank account with another bank (as I requested) BEFORE KNOWING IF THEY WERE ABLE TO OPEN ONE WITH THEM!!!!!!! So now I have the money form the closed bank account that cannot be transferred to my ING account since is not opened but can't go back either bacause the former account is closed. WELL DONE! REALLY GOOD JOB!
– To make a transfer abroad you have to call support and go through a 10-minute verification process then tell the IBAN over the phone – welcome to the 1980s
– Millions of bugs (in the iOs apps, in the direct debit management, in the spending categorisation, in the transaction history export) – for an online bank this is unacceptable. Some of the bugs got fixed 9 months after they confirmed that they are "wroking on it".
– Fake advertisement (card limits abroad are half of what's advertised)
– No replies to reclamation letters
When they launched they were the only free, online bank, but now there are many alternatives, like Fortuneo, N26, which are also free and have extra options like Apple Pay.
ING Groep NV
P.O. Box 1800 loc. code CT
Amsterdam, 1000 BV
Email: [email protected]
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