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6 months ago
Further to the review I wrote a couple of weeks ago the content of which, was that I had not received my ink order six weeks after ordering. I made allowances for the fact that I live in Spain and also because of Covid, I realised there may be a delay. Ink factory were not particularly helpful at helping me track the missing package which is why I gave it a bad review. Yesterday, I had an e-mail from them saying that my package had been 鈥榬eturned to sender鈥?and that they were giving me a full refund including postage. They were extremely apologetic and of course I was happy that this issue finally has now been resolved.
7 months ago
Don't go near them. If by any chance you got wrong cartridges you are not getting any refund from these chaps. . Don't waste your money. Very bad after sale service.
10 months ago
I ordered epson compatible ink and it was advertised as buy 1 get 1 free. I only received one. Every email I sent, they repeatedly sent the same generated response, 鈥淧lease send the order number and/or full postal address and email address used to place the order, we are unable to locate an order with the information given鈥?even though this information was given to them numerous times.
Judging by the last review, they seem to be advertising BOGOF and not fulfilling their word.
Upon inserting the ink, the levels indicated that 3 were only half full and only the black ink was full. They are still advertising the same ink as BOGOF on their site as I am typing.
Please avoid this company at all costs!
10 months ago
ordered said buy one get one free free ordered 2 so should have received 4 but only received 2 paid 拢19.98 only got two as to quality cant say as not tried well aware not original inks but used compatible ink from other company with no problem.
so hope these are as good but not for 拢20 only received two going back
10 months ago
I would like to retract the review I made a few days ago.
Initially my parcel was supposed to have been delivered to me but was not. I asked The Ink Factory to find out what had happened. They said it had been delivered and was scanned by the postman.
Having spoken to the post office with little success . All they said was make a claim, and let us know when and where it was posted, making it very difficult to claim.
I mentioned this again to the Ink Factory, and they came back very apologetic and offered me a free replacement.
I can't thank them enough for being so understanding and helpful.
Thank The Ink Factory.
2 years ago
today I just got my order for my Epson printer 378 xl and as I put them in it came on the printer that it was not Epson ink so again I have told them that I wont be reordering ever again there passing ink off as genuine Epson ink, so I just lost my money they should not do this as my little project has to be put on hold until I can afford to buy more proper Epson ink thank you very kindly for letting me share this
5 years ago
Ordered goods multipack of ink for Epsom printer got another pack free delivery was quite good as well so I would recommend and use again
9 years ago
Ordered a full set of ink cartridges for my epson printer, there's no problem with the goods BUT delivery was a little on the slow side.
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